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"customerloyalty".
Posted on January 20, 2010
Gary Vaynerchuk the uber-successful wine entrepreneur and social media maven posted a salient video on the changing expectations of consumers in a world that is becoming more social with each passing day. Gary's broad point is that consumers are increasingly...
Posted on May 29, 2008
I'm on a call with a customer service agent who could not complete my request so she transfers my call to another agent. She waits until the agent responds, provides my info and then the other person continues my...
Posted on February 4, 2008
I've stayed at a hotel in Asia for this week for a week long business session and we've become familiar fixtures in the location because we ate three meals there, we have our meetings there, we are constantly interacting...
Posted on December 12, 2007
The LCBO is the world’s largest purchaser of beverage alcohol, buying wine, spirits and beer from more than 60 countries for Ontario consumers and licensees. Translate this to consumer requirements and the need for continuous engagement of clients and...
